Cancellation Policy

Cancellations must be made directly to our office on 01342 330302 or to help@paulebanwell.com.

Emails and voicemails received after 5.30PM or over the weekend when the office is closed will be counted from the next working day.

Our professional team have set time aside for your care and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.

Cancellation of any appointment with less than 72 hours’ notice will mean that we are unable to re-allocate the time to other patients. Running an efficient appointment system whereby patients give us the correct notice if they are unable to attend an appointment means we minimise wasted treatment time and are able to keep waiting lists down.

Cancellations made with less than 72 hours’ notice for appointments will be subject to the following cancellation policy:

1. In the first instance of a late cancellation or non-attendance a charge of 50% of the appointment fee will be added to your account ( or result in a loss of your appointment security deposit).  Whilst this charge will not fully cover the cost of the lost treatment time it will enable us to pay our team and to partly cover our overheads, which helps us to prevent raising our prices.
2. In the second instance of a late cancellation or non-attendance we reserve the right to charge the full cost of the appointment fee.  Further appointments will then only be bookable after settlement of your account and full payment made in advance for all future appointments.

Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.

If your treatment is being covered by your insurance company, they will not cover cancellation and non-attendance fees. These fees will be the responsibility of the patient.

When late cancellation and non-attendance fees occur, this will be deducted from the deposit your have already paid or you will receive an invoice outlining the fee and the date the fee needs to be paid by. we will be able to reschedule this appointment as soon as the account is cleared.

Clients who cancel late or have non-attendance two or more times in a 12 month period may be denied any future appointments.

We may also ask you a deposit at the time of booking appointments which will then be deducted from the cost of your appointment or treatment.

SURGICAL CANCELLATION POLICY

Theatre space with Mr Banwell is in high demand and as such the following cancellation rules apply.

Amendment of a theatre date

• To amend your theatre date we require four weeks notice to incur no charge. The aforementioned deposit will remain on your account to reserve the agreed new surgical date.
• For the amendment of a surgical date with less than four weeks notice given a £250 administration fee will be applied to your account and rebooking can commence upon settlement of this account.
• For amendment of a surgical date with two weeks or less notice given a £500 administration fee will be applied to your account. Rebooking can commence upon settlement of this account.
  For amendment of a surgical date with one week or less notice given an administration fee will be applied to your account of 50% of your surgical fee. Rebooking can commence upon settlement of this account.

Full cancellation

This deposit is non-refundable unless appropriate certification from a medical professional is provided.